Orders & Delivery
Track orders, update delivery details, report missing items, or request a refund.
Refund policyHow can we help?
Support for shopping, deliveries, merchant tools, payments, airtime, and bundles.
Account & Wallet
Get help signing in, managing saved details, wallet activity, and account deletion.
Account deletionMerchant Support
Help with store approval, products, inventory, POS, payments, reports, and staff.
Merchant dashboardPrivacy & Safety
Review privacy practices, data controls, security information, and app data safety.
Data SafetyFrequently Asked Questions
How do I track my order?
Log in at shopika.com and go to Dashboard → Shop → Orders. Each order shows its current status (placed, accepted, dispatched, delivered) and the store handling it.
What payment methods does Shopika support?
You can pay with M-Pesa (STK push), Bonga Points conversion, or your Shopika Wallet balance. Wallet balances can be topped up via M-Pesa and used for airtime, bundles, and marketplace orders.
How do I buy airtime or data bundles?
From your Shopika dashboard, open Airtime or Bundles, enter the recipient number and amount/bundle, and confirm. Delivery is instant for successful M-Pesa payments.
How do I list my store on Shopika?
Register for a merchant account and submit your store details for approval — including location, business photos, and payout information. Once approved, your store appears in the Shopika marketplace and you can manage it from the merchant dashboard.
What is the Shopika Wallet?
Your Wallet holds funds you can use across Shopika — for airtime, bundles, and marketplace orders — without re-entering payment details each time. Top up via M-Pesa and view your transaction history under Dashboard → Wallet.
Can I get a refund for a wrong or failed transaction?
Failed or duplicate airtime/bundle charges are automatically reversed to your wallet, or refunded on request. Marketplace order refunds depend on the item and delivery status — see our Refund Policy for full details.
How do I delete my Shopika account?
Visit the Delete Account page for instructions on permanently removing your account and associated data.
How do I contact Shopika support?
Reach us on WhatsApp or phone at +254 712 095 031, or email support@shopika.com. Our team typically responds within a few hours.